The Complaints Committee serves to protect members of the general public against any professional misconduct committed by a CST member of the association. Protocols that adhere to the guidelines outlined in Ontario's Regulated Health Professions Act (RHPA) are in place for dealing with complaints. The committee is responsible for investigating the allegation and if warranted, the complaint will be passed on to the Discipline Committee for further action.
The Discipline Committee’s responsibility is to review all documentation and facts brought into evidence against a CST member from the complaints process. If the committee finds that a CST member has committed an act or acts contrary to the association’s code of ethics, disciplinary action will be taken. This action may include limitations, conditions, suspension or revocation of membership and certification.